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Payment must be made in advance in order to book sessions. Sessions or packages may be purchased online or invoiced. Credit/debit card, Venmo, and cash are accepted (no checks or money orders).
Paid sessions or packages are non-refundable.
Packages are designed to be used within a month, and expire 6 weeks from the date of purchase.
Session start and end times are firm. If a client arrives late to a session, the session will still end at its scheduled time. If the trainer is late by more than 5 minutes, the session is free.
Client must notify trainer at least 24 hours in advance to cancel a session. A late cancellation of less than 24 hours or a no-call/no-show will be charged as a full session. Likewise, the trainer must notify the client at least 24 hours in advance to cancel a session, and late cancellations or no-shows on behalf of the trainer will result in a credit of a complimentary additional session. Exceptions for both parties include true illness, personal emergencies, and dangerously inclement weather.
Schedule changes must be made at least 24 hours in advance. Last-minute schedule changes are allowable only if mutually agreed-upon by both trainer and client; otherwise they are subject to the late-cancel policy above. Please note that there is limited availability for rescheduling sessions.