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Policies Agreement
Payment must be made in advance in order to book sessions. Sessions can be purchased online via the scheduling page.
Paid sessions or packages are non-refundable.
Packages are designed to be used within a month, and expire 6 weeks from the date of purchase.
Session start and end times are firm. If a client arrives late to a session, the session will still end at its scheduled time. If the trainer is late by more than 10 minutes, the session is free.
Client must cancel sessions at least 24 hours in advance. Sessions can be canceled online via the scheduling page. Late cancellations or no-shows will be charged as a full session. Likewise, the trainer must notify the client at least 24 hours in advance to cancel a session, and late cancellations or no-shows on behalf of the trainer will result in a credit of a complimentary additional session. Exceptions for both parties include illness, personal emergencies, and dangerously inclement weather.
Client must reschedule sessions at least 24 hours in advance. Sessions can be canceled online via the scheduling page. Last-minute schedule changes are allowable only if mutually agreed-upon by both trainer and client; otherwise they are subject to the late-cancel policy above. Please note that there is limited availability for rescheduling sessions.
